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Cycle Revolution Delivery Details

Standard Delivery Policy

Thomas Cycle Revolution Stores offer standard UK delivery.

Items In-stock in our warehouse are typically despatched/delivered within 2-10 working days, depending on service.

Deliveries are typically made between 9am and 5pm.

We use a combination of postal and courier services for our standard accessory deliveries.

APC Overnight Delivery Van

Bicycle Delivery Information

The cost of delivery is as stated on your order.

Bike deliveries are usually made between 9.00am and 6.00pm Monday to Friday (Working Days).

If you are unavailable to take delivery of your order then you can request that our courier leaves your delivery with a neighbour, however, a signature must be obtained on receipt of goods.

We regret to inform you that we cannot accept responsibility for subsequent damage that may occur once the order has been left at any chosen delivery address. However, should you need to report any damage this has to be done within 24 hours.

Premium Delivery Service.

Your brand new bike will be100%built, ready to ride, and include a pre-delivery inspection so that you can ride it in confidence.
We’ll arrange a delivery day with a personalised delivery slot to suit you, between 9:30am and 4:30pm because we want to take the worry and stress out ofNew Bike Day.
Then we’ll carefully hand-deliver it, having transported it like the precious cargo it is. Because nothing should spoil the arrival of your new bike.

This service is available if you live within 25 miles of most of ourstoresor 20 from our Chelmsford one.
Check with ourSupportTeam on01206 699837to find out if you’re eligible.
More details here:

Premium Delivery

Delivery Costs - UK Mainland Only
Parts and Accessories:

Standard Parts & Accessory orders under £50.00 4-7 Working Days = £2.99

Standard Parts & Accessory orders over £50,00 4-7 Working Days = FREE

Priority Parts and Accessory orders 1-5 Working Days = £9.99

Bike and E-Bikes:

Standard Bike Shipping 4-7 Working Days (APC) =FREE

Standard e-Bike Shipping 5-7 Working Days (APC) = £39.99

Priority Bike Shipping 1-4 Working Days (APC) = £29.99

Priority e-Bike Shipping 1-4 Working Days (APC) = £49.99

Oversized Items (E.g Wahoo Bikes):

Standard Shipping for Oversized Items 7-10 Working Days (APC) = £100.00

Damaged Item(s)/Packaging

Should your item(s) be damaged in transit, please contact us immediately, if the packaging is clearly damaged, do not accept the goods and do not sign for their delivery. We cannot be held responsible for damages caused by the courier after a package has been signed for.

Customers must inform us of any damage to packaging withing 24 hours of receiving the item, if notification is after this time, we may not be able to claim for this issue and the customer may be liable for costs as a result of this.

Contact our support:
Tel: 01206 699837

Missed/Failed Deliveries

If an attempt to deliver your item is made and this fails due to no one being at home or no answer, then the driver will leave a card. This will then be up to the recipient to make suitable arrangements by calling the number on the card to receive the order from the depot.

The courier will try to deliver the order once more free of charge, any further deliveries after this will then be charged at the standard delivery rate, this will be advised by the courier at the time of arranging any subsequent deliveries.

Giant/Liv Bike and Gear Delivery Delays

We cannot guarantee delivery before Christmas for any item that needs to be ordered directly from Giant. If however, the item is in stock in our store we can get it to you by then. Please contact the store for further details.

Due to an increasing backlog at UK ports that is causing a delay in the offloading and clearing of containers, the inbound process into our warehouse is taking longer than usual. This, coupled with the demand within logistics leading up to Christmas and the continued uncertainty surrounding Brexit, is making the flow of stock in and out of the warehouse a challenging process. Please rest assured we will have your orders to you as soon as we are able, but all backorder delivery dates should only be treated as an estimate and are subject to change.

If you have ordered a Giant/Liv product that is in stock at “Other Warehouse” only, please be advised that Giant’s warehouse is experiencing delays in the shipping of orders. We expect items to be delivered within 3-4 weeks, however in some circumstances 2-3 months from point of order. We apologise for the inconvenience.

Please Note:

1) Heavier or oversize items may also incur an extra fee.

2) Items being delivered outside of England, Wales, and Lowland Scotland. Example: Highlands and islands will incur additional delivery charges. You will be contacted about this before we ship the item.

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    Cycle Revolution ©
    Thomas's Cycle Revolution Ltd. Registered in England & Wales 06708909
    Registered Office 621a Foxhall Road, Ipswich, Suffolk, IP3 8ND - VAT Number 102833506