The cost of delivery is as stated on your order.
Bike deliveries are usually made between 9.00am and 6.00pm Monday to Friday (Working Days).
If you are unavailable to take delivery of your order then you can request that our courier leaves your delivery with a neighbor, however, a signature must be obtained on receipt of goods.
We regret to inform you that we cannot accept responsibility for subsequent damage that may occur once the order has been left at any chosen delivery address. However, should you need to report any damage this has to be done within 24 hours.
Premium Delivery Service.
Your brand-new bike will be 100% built, ready to ride, and include a pre-delivery inspection so that you can ride it in confidence.
We’ll arrange a delivery day with a personalised delivery slot to suit you, between 9:30 am and 4:30 pm because we want to take the worry and stress out of New Bike Day.
Then we’ll carefully hand-deliver it, having transported it like the precious cargo it is. Because nothing should spoil the arrival of your new bike.
This service is available if you live within 25 miles of most of our stores or 20 from our Chelmsford one.
Check with our support team on 01206 699837 to find out if you’re eligible.
More details here: Premium Delivery
Delivery Costs - UK Mainland Only
Bikes and E-Bikes:
Standard Bike Shipping - 4-7 Working Days (APC) @FREE
Standard e-Bike Shipping - 5-7 Working Days (APC) @ £39.99
Priority Bike Shipping - 1-4 Working Days (APC) @ £29.99
Priority e-Bike Shipping - 1-4 Working Days (APC) @ £49.99
Parts and Accessories:
Standard Parts & Accessory orders under £50.00 - 4-7 Working Days @ £2.99
Standard Parts & Accessory orders over £50,00 - 4-7 Working Days @ FREE
Priority Parts and Accessory orders - 1-5 Working Days @ £9.99
Oversized Items (E.g Wahoo Bikes):
Standard Shipping for Oversized Items - 7-10 Working Days (APC) @ £100.00
Please Note:
1) Heavier or oversize items may also incur an extra fee.
2) Items being delivered outside of England, Wales, and Lowland Scotland. Example: Highlands and islands will incur additional delivery charges. You will be contacted about this before we ship the item.
Damaged Item(s)/Packaging
Should your item(s) be damaged in transit, please contact us immediately, if the packaging is clearly damaged, do not accept the goods and do not sign for their delivery. We cannot be held responsible for damages caused by the courier after a package has been signed for.
Customers must inform us of any damage to packaging within 24 hours of receiving the item, if notification is after this time, we may not be able to claim for this issue and the customer may be liable for costs as a result of this.
Contact our support: Tel: 01206 699837
Email our Support team here: Send Email
Missed/Failed Deliveries
If an attempt to deliver your item is made and this fails due to no one being at home or no answer, then the driver will leave a card. This will then be up to the recipient to make suitable arrangements by calling the number on the card to receive the order from the depot.
The courier will try to deliver the order once more free of charge, any further deliveries after this will then be charged at the standard delivery rate, this will be advised by the courier at the time of arranging any subsequent deliveries.
Giant/Liv Bike and Gear Delivery Delays
Due to an increasing backlog at UK ports that is causing a delay in the offloading and clearing of containers, the inbound process into our warehouse is taking longer than usual. Please rest assured we will have your orders to you as soon as we are able, but all backorder delivery dates should only be treated as an estimate and are subject to change. If you have ordered a Giant/Liv product that is in stock at “Other Warehouse” only, please be advised that Giant’s warehouse is experiencing delays in the shipping of orders. We expect items to be delivered within 3-4 weeks, however, in some circumstances, it can be up to 2-3 months from the time of order. We apologise for the inconvenience caused.