Cycle Revolution Delivery Details

Should your item(s) be damaged in transit, please contact us immediately, if the packaging is clearly damaged, do not accept the goods and do not sign for their delivery. We cannot be held responsible for damages caused by the courier after a package has been signed for.

Customers must inform us of any damage to packaging withing 24 hours of receiving the item, if notification is after this time, we may not be able to claim for this issue and the customer may be liable for costs as a result of this.

If an attempt to deliver your item is made and this fails due to no one being at home or no answer, then the driver will leave a card. This will then be up to the recipient to make suitable arrangements by calling the number on the card to receive the order from the depot.

The courier will try to deliver the order once more free of charge, any further deliveries after this will then be charged at the standard delivery rate, this will be advised by the courier at the time of arranging any subsequent deliveries.

Due to an increasing backlog at UK ports that is causing a delay in the offloading and clearing of containers, the inbound process into our warehouse is taking longer than usual. This, coupled with the demand within logistics leading up to Christmas and the continued uncertainty surrounding Brexit, is making the flow of stock in and out of the warehouse a challenging process. Please rest assured we will have your orders to you as soon as we are able, but all backorder delivery dates should only be treated as an estimate and are subject to change.

If you have ordered a Giant/Liv product that is in stock at “Other Warehouse” only, please be advised that Giant’s warehouse are experiencing delays in the shipping of orders. We expect items to be delivered within 3-4 weeks from point of order. We apologise for the inconvenience.