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Thomas's Cycle Revolution have been selling and servicing bicycles since 1981. We now have four stores in the region, including the Specialized Concept Store in Chelmsford, Cycle Revolution (for our more comprehensive service offerings) in Ipswich and Colchester and our high end store, Cycle Evolution also in Colchester.

As a family store we are proud of our reputation, and are proud to be the area's first choice when it comes to quality cycling products. We have the experience, brands and the enthusiasm to offer all of our customers excellent service and value.

In addition to stocking all the best bike brands, including Giant, Liv, Specialized, Trek, Cube, Focus, Cervelo, Whyte and HaiBike, we also offer a full workshop, Body Geometry Bike Fit, custom build, and a regular calendar of free rides in the area.

Our workshop technicians are Cytech qualified and equipped to service any make and model of cycle, using only quality replacement components. We are able to fully customise your new cycle to suit your requirements, build custom wheels and bikes to order and tune all hydraulic brakes and suspension systems in house.

Cycle Revolution is very much at the heart of the cycling community in East Anglia. We support many of the areas cycling clubs, charities, racing events and sponsor Velo Club Revolution which is well worth joining for new and experienced riders.

Visit us in store, buy online or use our free Click & Collect service – we look forward to seeing you.


1 Peartree Business CentreColchesterEssex CO3 0JN

Cycle Revolution Returns Policy






In any circumstance of delivery damage, warranty claim or return, please Email: to request the appropriate forms.



Only the original purchaser has the right to return faulty goods.

Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt. You must include this with any claim. All refunds under this returns policy will be paid within 30 days of us receiving the returned goods. Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the same card used for the original purchase.

For hygiene reasons, we are unable to accept returns of face masks, or cycling underwear whereby the item has been removed from its packaging.

Our returns policy does not affect your statutory rights, full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau.



If an order(s) is broken or spoiled when it is delivered, please notify us as soon as possible or in any case within 14 days of delivery, otherwise the returns policy no longer applies. The customer making a return will be held liable for costs arising from any damage that occurs to the item(s) when returning to any of our stores.



If you wish to return or exchange any unwanted item(s) for any reason, you can return the item(s) to the original store it was purchased from within 28 days. Partial returns are possible. Goods must be returned intact, unused, undamaged, clean or not having been fitted to a bike. Items need to be in resalable condition in original packaging including all warranty cards, manuals and accessories.

Refunds cannot necessarily be given if the item or bicycle was ordered specifically from our supplier to fulfil the initial order. In certain circumstances an exchange will be possible.



Refunds of deposits cannot be given if the item or bicycle has had to be ordered especially from our supplier. If the item was from stock and has been held on a deposit layaway for more than 28 days, then the deposit cannot be refunded, only exchanged or added to an account credit.



If you wish to cancel or return an order at any time up to 14 days from the date of order, please contacting us as soon as possible via email, or phoning the branch you purchased from for a copy of our returns form. Partial returns are possible. Goods must be returned intact, unused, undamaged, clean and not having been fitted to a bike. Items need to be in resalable condition in original packaging including all warranty cards, manuals and accessories. This includes any damaged incurred whilst building, packaging or shipping a bike. Please do not directly stick labels or write on the item or the item's original packaging.

Send your goods (unless otherwise stated) securely packaged by a recorded delivery method, including a copy of your receipt and this returns form to:


1 Peartree Business Centre

Peartree Road, Stanway

Colchester, Essex, CO3 0JN

It’s the responsibility of the purchaser to arrange and cover the costs of any returns. If you want assistance in returning a bulky item such as a bicycle, fork or turbo trainer, please email the Returns Department on to arrange a special courier collection. Depending on the reasons for returning an item a charge may be incurred for this service.



In any circumstance of a suspected faulty item purchased from ourselves either in store or online, please contacting us as soon as possible in person or via email with details and/or pictures where possible to obtain a warranty returns number.

On receipt of your goods we will carry out a warranty inspection and will contact you within 3 working days of receipt. Terms and conditions of warranties vary depending on the product, so please consult your owners guide of the manufacturer directly for clarification. If your purchase is within the manufacturers warranty period we will repair or replace the item(s) as stated in the manufacturers warranty guidelines. In some cases the manufacturer/ supplier may require to see the item(s) before repair or replacement can take place. In this unavoidable situation, we will inform you and it is likely to increase the turn around time of your claim.

The customer is entitled to a immediate refund if the goods are deemed to be faulty, of unsatisfactory quality or unfit for purpose within 30 days of purchase. Cycle Revolution reserve the right to exchange or repair any faulty goods between 30 days and before 6 months from the original purchase. Should this one and only repair be unsatisfactory then a customer is entitled to a complete refund. After 6 months from purchase, it is the responsibility of the purchaser to prove a fault.

Fair wear and tear or misuse is not considered a fault and Thomas Cycle Revolution would not be liable in these cases.

Labour or transportation costs are not covered by any warranty. As part of our customer service commitment, we are happy to cover the labour of any warranty claim for 6 month, upon bicycles we supplied or repaired.



Thomas’s Cycle Revolution Ltd reserve the right to decline a refund or an exchange if the condition of the item(s) don’t comply to the terms above and/or the claim is outside the stated time scales.

Sorry, gift certificates and charitable prizes cannot be returned and account credits cannot be refunded.

Thomas Cycle Revolution reserve the right to pass on charges onto the customer for any return of unwanted goods that incurs a cost to process. These include any costs levied by a finance company, courier or CycleScheme provider. We also have the right to charge for any labour or courier costs it may take to process a return should any complications arise due to negligence or accidental damage.

We will try our best to process any return, exchange, refund or warranty claim as efficiently and fairly as possible, complying to the terms above and manufacturers guidelines. We respectfully ask that customers realise that we are only human, and rude or threatening behaviour to any staff member cannot be tolerated.

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