Thomas's Cycle Revolution have been selling and servicing bicycles since 1981. We now have four stores in the region, including the Specialized Concept Store in Chelmsford, Cycle Revolution (for our more comprehensive service offerings) in Ipswich and Colchester and our high end store, Cycle Evolution also in Colchester.

As a family store we are proud of our reputation, and are proud to be the area's first choice when it comes to quality cycling products. We have the experience, brands and the enthusiasm to offer all of our customers excellent service and value.

In addition to stocking all the best bike brands, including Giant, Liv, Specialized, Trek, Cube, Focus, Cervelo, Whyte and HaiBike, we also offer a full workshop, Body Geometry Bike Fit, custom build, and a regular calendar of free rides in the area.

Our workshop technicians are Cytech qualified and equipped to service any make and model of cycle, using only quality replacement components. We are able to fully customise your new cycle to suit your requirements, build custom wheels and bikes to order and tune all hydraulic brakes and suspension systems in house.

Cycle Revolution is very much at the heart of the cycling community in East Anglia. We support many of the areas cycling clubs, charities, racing events and sponsor Velo Club Revolution which is well worth joining for new and experienced riders.

Visit us in store, buy online or use our free Click & Collect service – we look forward to seeing you.

 

1 Peartree Business CentreColchester Essex CO3 0JN

Cycle Revolution Returns Policy

RETURNS

If an order(s) is broken or spoiled when it is delivered, you should notify us as soon as possible or in any case within 14 days of delivery, otherwise, the returns policy becomes invalid. All refunds under this returns policy will be paid within 30 days of us receiving the returned goods. Only the original purchaser has the right to return faulty goods.

Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt. You must include this with your order.

Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original purchase.

Due to banking restrictions, cheque payments can only be refunded at least 14 days after the original purchase date.

 

Returning your purchase by post

If you wish to return any item(s) for any reason, please let us know as soon as possible to get a returns form emailed to you, which you should complete and include with your return.

Please Email: support@cycle-revolution.net  to claim the form.

It should state whether you would like a refund, exchange or have a warranty issue. Please provide us with extra details of why you wish to return your purchase as your input is invaluable to us when reviewing the products we stock.

It is okay to only return some of the items and retain the rest.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty cards, manuals and accessories). The item(s) must be unused and not ridden, damaged, dirty or in any way soiled, this includes any damaged incurred whilst the customer was building the bike.

Send your goods securely packaged by a recorded delivery method, including a copy of your receipt and this returns form to:

THOMAS'S CYCLE REVOLUTION RETURNS DEPARTMENT: Peartree Business Centre, Peartree Road, Stanway, Colchester, CO3 0JN

It is your responsibility to arrange and cover the costs of returns and you will also be liable for costs arising from any damage that occurs to the item(s) between yourself and the store.

Returning bicycles and bulky objects 
If you wish to return bulky objects such as a bicycle, fork or turbo trainer, please call the Returns Department on 01206 764545 or email 
support@cycle-revolution.net to arrange a special courier collection.

PLEASE NOTE: 
Depending on the reasons for returning an item a charge may be incurred for this service.

Any returns which were paid by finance or any other tender type that usually incurs a company cost will have a fee applied payable by the customer to the amount in which it costs Thomas Cycle Revolution Ltd. to deal with the return. This is inclusive of any fees incurred for Thomas Cycle Revolution ltd. since the start of the purchase/finance agreement.

Thomas Cycle Revolution reserve the right to charge the customer on any return that will of cost the company money to complete. This applies when it is the customers choice to return the product including incorrect purchasing by the customer or when the item[s] is[are] no longer required. This does not affect your consumer rights.

 

Returning your purchase to a store Potential warranty returns


On receipt of your goods, if you feel they are faulty, please call our Returns department on 01206 764545 to obtain a warranty returns number. If you do not have a returns number this will delay the warranty inspection and possible warranty claim on your goods. Fair wear and tear or misuse is not considered a fault and Thomas Cycle Revolution would not be liable in these cases.

On receipt of your goods we will carry out a warranty inspection and will contact you within 3 working days of receipt. If your purchase is outside our 28 day returns period but within the manufacturers warranty period we will repair or replace the item(s) as stated in the manufacturers warranty guidelines.

In some cases the manufacturer/ supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you. Proof of purchase is also required with all potential warranty claims. Our returns policy does not affect your statutory rights, full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau. We also offer the option of returning your mail order purchase to a Cycle Revolution store. Simply take your purchase and original receipt into your local store. Staff will issue a refund on the spot, or you can browse our store and exchange your purchase for an alternative product. As with postal returns, store returns must be made within 28 days, refunds will be processed using the original payment method, and the goods must be returned in original packaging with all warranty cards, manuals and accessories.

 

Cancellations

You can cancel / return an order at any time up to 14 days from the date of delivery as long as the items remain intact by contacting us via email the store you purchased from. We are sorry but you will have to cover the cost of returning the cancelled item. Goods are returned unused (and not having been fitted to a bike etc) and in as-sold condition in original packaging.

Items need to be in the original packaging and then wrapped or boxed up for transport. Please do not directly stick labels or write on the item or the item's original packaging.  Please include your proof of purchase.

For hygiene reasons, we are unable to accept returns of face masks, or cycling underwear whereby the item has been removed from its packaging.

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