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Cycle Revolution Terms & Conditions

Thomas's Cycle Revolution Ltd.

Established in 1984, Cycle Revolution started as a small family-run bicycle retail store in Ipswich.

We are still a family business and now sell, and supply bicycles, bicycle kits, clothing, accessories, and the vast majority of cycling related equipment, along with the repair and hire of bicycles.


Company/Seller shall mean Thomas’s Cycle Revolution Ltd. trading as such and registered in England and Wales under company number 6708909

Our registered office is:

Thomas's Cycle Revolution Ltd.
621a Foxhall Road, Ipswich,
Suffolk, IP3 8ND.
VAT Number is 102833506

Buyer/Purchaser shall mean any person, sole trader, partnership, business, body corporate or other entity detailed in the appropriate section of the sales invoice/order form and shall include all successors, heirs and assigns. Where a person deals entirely as a consumer, legal rights shall remain unaffected. Where the term buyer appears within these terms it shall mean consumer buyer/purchaser unless specified as relating to a trade buyer or consumer buyer individually.

Goods or equipment shall mean the items detailed in the appropriate section of the sales/order form and it shall be a core term of this agreement that all ancillary items are additional to this agreement unless specifically detailed within the sales invoice/order form.

Price shall mean the consideration due for purchase and shall include VAT unless otherwise stated. Purchasers should note that prices quoted may vary during the currency of brochures (upwards or downwards) and current prices are quoted at the time of order. In respect of orders placed via the Internet, these shall not be accepted by us until confirmed.

Privacy Policy

For more details regarding how we use your data and our privacy policy, please visit our privacy policy page.

This Website

Cycle Revolution own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavors to verify the accuracy of any information we place on the Cycle Revolution website, we make no warranties, whether express or implied, in relation to its accuracy.

All cycle brands reserve the right and can make any alteration to specification/ price / colour of any models of bicycle/ accessory at any time without notice.

We make no warranty that the Cycle Revolution website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available, are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Cycle Revolution website.

General Conditions for Cycle Revolution

“Working day” shall mean any day excluding Saturdays, Sundays, and public holidays.

These conditions shall apply to all of the company’s quotations and contracts, orders (including telephone orders) for the sale or supply of Goods accepted by the company Cycle Revolution.

The company reserves the right to amend technical or clerical errors in any order without notice. In addition, the buyer shall ensure that all details contained within the order are correct and no liability for any error or inaccuracy shall lie with the company.

General Notes

These terms and conditions, together with our current website prices, delivery details, contact details, and privacy policy, set out the whole of our agreement relating to the supply of the Goods to you, by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any Goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

The Contract terms of an order placed with Cycle Revolution

After placing an order with Cycle Revolution, you will receive an email of acknowledgment, this informs you that we have received your order for the Goods and delivery services you require. Alternatively, it notifies the relevant store for the reservation of stock should you decide to use Click and Collect.

This acknowledgment does not mean that your order has been accepted. Your order constitutes an offer to Cycle Revolution that you wish to purchase Goods. All orders are subject to acceptance by us and we will confirm acceptance by sending an email that confirms dispatch by the delivery service provider.

The contract between Cycle Revolution and the customer will only be formed when we send this dispatch confirmation.

The contract will relate only to those Goods which we have confirmed within the dispatch confirmation.

We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate dispatch confirmation.

We reserve the right to cancel the contract order under the following criteria

1. We have insufficient stock to deliver the Goods you have ordered;

2. The delivery service provider does not deliver to your area

3. One or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers, or a general clerical error

4. We have reason to suspect that there is a risk of a fraudulent transaction.

If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us (in respect of Goods provided by us, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider)), from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for the disappointment incurred.

Returning a Bike

If you wish to return a bike to us whether it be damaged / the wrong size, please keep the original delivery packaging (we expect you keep this for at least 2 weeks from receiving the bike), and call customer services on 01206 699837, to ask for a returns form. Alternatively email, The bike will need to be couriered/ posted back to us at your own expense complete with its original packaging.

Please note the following:

1. Please do not ride the bike as a full refund cannot be given if the bike has been used

2. If we have sent you the incorrect bicycle, we will cover all costs of the collection and delivery of the replacement model

3. If we have delivered the bicycle you ordered, but upon inspection, you decide it is not the bike for you and you have changed your mind, you will be liable for the cost and the safe return of the bike back to Cycle Revolution. You will also be liable for any damage on the bike incurred in transit back to Cycle Revolution after we have inspected the returned cycle

4, We reserve the right to refuse a refund on any bike should the bike show signs of use or has excessive damage due to being packed inadequately and damaged in transit back to us.


All guarantees for products are provided entirely by the manufacturers/UK importers and are subject to terms contained therein.

We remind purchasers to complete all warranty cards/documents upon receipt of Goods where appropriate.

Warranty / Faulty Bikes

Should your bike develop an issue/ fault with any part of the bike within 12 months of its original date of purchase, please call us. We will typically request the following.

We request your original order details
Email reporting the issue and images for issues such as cracks and major defects to paint and components
If you are local to our stores we will advise that the bike comes in for a full inspection. If you are not, we will then ask that you take the bike to your local dealer with our consent to get a workshop report/ investigation carried out. We will only reimburse for works that we have received a formal quotation that we have approved previously and not beforehand.
Any works that have been carried out prior to us receiving a formal quotation you will not be reimbursed for.
On the occasion that we ask that the bike is returned back to us, it is your (the consumers) responsibility to ensure that the bike is packaged and couriered back to us at your expense. We are not held responsible if the bike is damaged in transit. If the bike is deemed as a warranty issue we will occasionally reimburse the customer for carriage, however, this is done on a case-by-case basis.

We are not responsible and do not reimburse the consumer for any paint protection films that have been added after the sale of the bike. Regardless if the bike is warranty or sent back to us as a return.

Warranty Exclusions

We understand that bikes are engineered and manufactured to withstand use, whether that be riding miles of tarmac or the technical demands of the trail. We appreciate that bikes can fail from time to time, but please consider that not everthing is covered by the Manufacturers warranty.

Your bicycle warranty does not cover but not restricted to the following:
  • Norminal wear and tear from general use
  • Consumable components that are subjected to wear and tear: Tyres / Tubes / Brake cables / Gear cables / all bearings /
  • Misuse / Mechanical neglect/ Improper maintenance
  • The addition of Non original equipment components outside the manufacturers specification
  • Damage sustained to rear deraileuer hangers (these are designed to bend and break)
  • Chain breakages
  • Workshop Labour
  • Travel expenses
  • Postage or compensation ( Typically associated with returns)
Please contact your local dealer for more infomation on this or call our support department on 01206 699387

Pedals /Crank Arms WEB ORDERS only
: Cycle revolution will not be held liable for damage sustained to pedals or crank arms due to being incorrectly fitted/tightened. It is the consumer's responsibility to ensure that the pedals are installed correctly according to the manufacftueres specification/guidelines. Pedals and crank arms should be checked periodically to ensure that they are tightened sufficiently. Should a pedal come stripped from the crank arm this is not deemed as a manufacturing defect and is not covered under warranty.

Limitations on Liability

Advice given by agents or servants of this company during telephone/Internet orders is based entirely upon information given by the purchaser. Where advice is given after visual inspection by agents or servants of this company, such advice shall amount to an opinion only and the company shall not accept liability for any inaccuracies. Additionally, Goods supplied are supplied only to correspond to the purpose for which Goods of that kind are commonly supplied and not alternative uses to which they may be put. No liability for failure can be accepted by this company for such alternative use, amendment or modification.

Compatibility of Goods is not guaranteed where modifications or alterations have been made and the company shall, in such circumstances, not issue a refund or credit to the purchaser.

Where Goods purchased by the buyer are alleged to be defective, the purchaser agrees to return such Goods to the seller for inspection and report (without the seller replacing the said goods prior to such inspection).

The purchaser further confirms that it shall be reasonable for the seller to inspect, repair or replace (at its option) such defective goods and allow manufacturers to undertake inspections so as to allow production methods to be modified. The purchaser also accepts that it is reasonable to inform the seller of any interruption, defect or another failure prior to contacting independent third parties or incurring expense and, in addition, to allow the seller to remedy the defect, failure or interruption. Parts modified or adapted by the purchaser shall no longer be warranted by the manufacturer nor shall the company be liable for any failures resulting from subsequent modification.

"Competition" Goods are supplied for specialist use and are usually subjected to extreme wear and stress whilst in use. Life expectancy and durability are consequently greatly reduced and purchasers should note that any claim for failure/excessive wear shall be limited to that of the manufacturer's guarantees. It is agreed that such use shall be a relevant circumstance for the Sale of Goods Act 1979 (as amended).

In addition, components connected to others supplied by this company may be placed under

Unnecessary stress where specialist/competition parts are used, and purchasers should take advice from experts prior to purchase.

Manufacturers may also limit guarantees when components are installed for competition use.

Where modifications or alterations have been made and poor maintenance is evident, the company shall accept no liability for death or personal injury unless caused directly by its own proven negligence.

No liability is accepted by the company where purchasers attempt to modify or install components supplied where it is known or ought reasonably to be known that the part supplied is incorrectly supplied, defective or otherwise not in accordance with the order.

The company accepts no liability in respect of failure to supply Goods or other interruptions caused by matters beyond the reasonable control of the company, including strikes, lockouts, civil disputes, acts of God, war or actions by third parties.

Notwithstanding any other provisions of this Agreement, nothing in this Agreement shall confer, nor is it intended to confer, a benefit on any third party (for the purposes of the Contract (Rights of Third Parties) Act 1999 or for any other purpose.

Returning a Web Order

Should you wish to return your purchased goods, please contact us to obtain the appropriate Returns Form. Return your goods within 14 days of the original purchase date for a full exchange or refund.

We will return / exchange generally any item (excluding nutrition and underwear) Goods can be returned to us for any reason provided it is returned in absolute “New condition” complete with their original packaging and tags. You will also need a valid receipt/delivery note.

Goods can be returned personally at any of the Cycle Revolution Stores as an alternative to freight or post. We recommend that you use a ‘signed for service’ when returning goods by post to avoid the items being lost.

It is (the consumers) responsibility to ensure that the goods are returned back to Cycle Revolution in a safe and secure manner. If an item is lost or damaged in the post, or by the freight service used, the company will not be held responsible.

Please return your goods securely packaged, to the address shown on the Returns Form, including a copy of your receipt and the returns form.

Refunds will be processed using the payment method used for the original transaction.

Credit and debit card refunds will be returned to the card used for the original transaction.

Refunds will be processed for faulty or incorrectly typcially within 14 days, including any delivery charges incurred by the buyer (excluding 'Special Delivery')

All other refunds are typcially processed within 10 working days

Trade In Bikes

We will only accept trade in bikes from the original owner, and will require proof of original purchase to confirm ownership

Trade- in prices are offered only after inspection and estimates given over the phone cannot be guaranteed

Trade in bikes can only be accepted against the purchase of a new bike at full RRP and doe not include sale bikes

Cycle Revolution has the right to refuse a trade-in deal for any reason


Premium & E-Premium services: includes inner and outer cables of a basic specification (NON-STAINLESS STEEL).

Upgraded cable variants are available at extra cost. *Please enquire in store

The extra labour included with the platinum services excludes major works, (job over 15 minutes labour)

Jobs over 15 mins labour will incur extra costs at the discretion of the workshop manager. *Please enquire in store.

E-Premium Service: Motors will only be removed if deemed absolutely necessary because removal can sometimes destabilise the connections.

If there is an issue with wiring/the wiring harness when carrying out an E-service, it may become necessary to carry out a further inspection to rectify the issue, this will be charged as extra at an hourly labour rate.

General E-bike / Bike Servicing.

We reserve the right to refuse to work on any E-bike which is not deemed safe, or one which is not deemed a major reputable brand eg (Shimano Bosch, Brose, Yamaha)

We also reserve the right to refuse to work on bikes that are in an exceptionally dirty state and/or are contaminated with fecal matter. If so an extra cleaning charge of £20.00 will be added to your bill

Electrical connections can often be the cause of some issues. These should be dealt with by a qualified electric cycle mechanic.

Occasionally, when working on a fully operational system of non-major brands, issues can arise that TCR will not be held liable for, this does not affect your statutory rights.

Voucher Code T&C's

Voucher codes cannot be used in conjunction with
customer reward points, bike trade in, finance purchases, cycle-to-work scheme vouchers, sale items or Electronic products (including Turbo trainers).
Cannot be used with any other offer and can be removed as any time.

Gift Vouchers

Cycle Revolution reserves the right to update and change the terms and conditions of our Cycle Revolution gift vouchers at any time. This does not affect your legal rights.

Your Cycle Revolution gift voucher is valid for a period of 12 months from the date of activation, after which any remaining balance will be removed and the voucher will become invalid and no longer available for use. These cant be exchanged for monetary value
Lost/ Stolen/ Damaged
In cases where your gift voucher is lost or stolen, Cycle Revolution is unable to replace or reimburse the remaining balance on a card. Cycle Revolution cannot be held responsible for any balance lost on a Cycle Revolution gift card as a result of theft or fraud.
In cases where you return an item for whatever reason, Cycle Revolution will refund the difference onto a store account to use on future purchases

Price Matching

We only offer price matching on Goods that are in stock and available for immediate dispatch. Price matching applies to UK-only cycle retailers and the offer will be for the exact size and colour variant.

Rules of Price Matching

1. The Good(s) must be in stock, in the same size, colour, and model. Please supply the relevant hyperlink

2. Comparison value includes delivery charges

3. We (Cycle Revolution) have the right to refuse a price match at any time without explanation

4. We (Cycle Revolution) cannot price match on cycle to work schemes, finance purchases, or trade in's

5. We (Cycle Revolution) cannot price match Black Friday deals

Customer Reward points

Customer Reward points promotion excludes sale bikes, trade-in bike, price matching, cycle-to-work scheme vouchers, and finance

Customer Reward points are not available on limited edition or exclusive bikes.

Reward points cannot be used in conjunction with any other offer or cash back on the website.

Selected items may be excluded from Customer Rewards points.

Pre-Order Bikes & Accessories

We (Cycle Revolution) allows you to pre-order bikes and accessories prior to them be available instore or on our website. Orders are made based on a first come, first served basis. Deposit required for any Pre-Order item is 20% of the the items full value. Please note that the leadtimes and droptimes can change on pre-order items subject to without notice from supplier.

On Account Credit

Where credit has been applied to an account either by store or consumer. There is a 2 year expiration date from the date that the credit has been applied to an account regardless of the amount.

Estimated Delivery and Title

The title to the Goods shall not pass to the buyer until the company receives payment in full (in cash or cleared funds) for the Goods and any of the Goods that the company has supplied to the buyer in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums. In the event that sums owing in respect of other Goods ordered within contract remain due, apportionment by this company shall take place without prejudice to the right to retain title in respect of all Goods ordered.

The goods may include a further delay if they are to be delivered outside of mainland UK of up to 5 additional working days. This includes, but is not limited to: Scottish Highlands & Islands, Northern Ireland, and any other remote location.

All times given for despatch or delivery are approximate and time shall not be of the essence. The buyer agrees to allow 30 days in any written notice making time of the essence and further agrees to accept full liability in respect of delayed or late delivery or dispatch. In any event, delivery times are approximate and variable. When delivery is affected to the purchaser directly or to an independent delivery contractor as an agent for the purchaser, risk shall pass to the buyer immediately.

The buyer is required to notify the company, in writing, of any shortage, missed delivery or another discrepancy, immediately, or at the latest within 48 hours of such failure, thereafter the buyer shall be liable for any such discrepancy. Where delivery is effected to the buyer's own delivery contractor, loss or damage in transit claims should be made directly to the carrier. The company will assist purchasers in making their claim. Buyers should retain all packaging in the event of a claim or return within the terms of this agreement.

Products may vary slightly from the images shown on the website.

Bicycles are fully assembled by our Cytech-trained technicians prior to dispatch. On receipt of your order, we will typically contact you (by email or phone) and inform you of the day we will despatch your order.

We do our utmost to ensure availability of all advertised products and endeavour to despatch all goods within the quoted/ allotted time. If there is a delay, we will inform you of this via email or telephone, the product will be despatched as soon as it is available.

If you have ordered multiple items, they may arrive separately. In the event that an item has been discontinued and must be withdrawn we will inform you as soon as possible and offer an alternative item should one be accessible and available.

Cycle Revolution has no liability to you for any delay in the delivery of Goods that have been ordered.

Cycle/courier deliveries are required to be signed for. You are required to supply us with a delivery address where there is likely to be someone available to sign for your order during normal working hours, typically 9 till 5. When signing for any delivery please inspect the packaging carefully and if you see signs of damage write the word damage next to your signature – this is particularly important when signing for receipt of a bicycle.

Deliveries will be made via DX, APC or Royal Mail and this is dependent upon the weight of your goods and the destination within the mainland UK. Should you be unavailable at the time of delivery, you will receive a notification slip through your door with a telephone number which you can call to arrange a convenient time for them to arrange re-delivery.

Liability Policy

We (Cycle Revolution) shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses, and third parties claims.

We will do our best to get all orders despatched as quickly as possible and offer the best customer service possible.

We have no liability to you for any delay in the delivery of Goods ordered. You have the right to cancel delayed orders at any time and obtain a refund prior to the item being despatched.

This does not affect your statutory rights.

30-Day Free Bike Insurance (From the date of purchase)

We offer a 30-day free bike insurance with every bike purchased, there if you suffer a theft or accidental damage. With no obligation and automatic policy conclusion (just don’t forget the lock).

    • eBikes need regular software updates and diagnostics. We are one of the only companies who will give you these updates free for the first two years.

Complaints Handling Procedure

If you need to make a complaint:

We make it as easy as possible to contact us regarding feedback and complaints you may have about our business.

For all Online Orders or complaints relating to remote dealings:

Customer Support Team

Unit B3, Queensway Warehouse,

Peartree Road,




Telephone number: 01206 699837

Email address:

For all In-store Orders or complaints relating to in-store interactions, please contact the store manager:

FAO Store Manager – Customer Complaint

Cycle Revolution Ipswich,

Cycle Revolution Colchester,

Cycle Evolution Colchester,

Specialized Chelmsford,

Specialized Norwich,

Giant Norwich,

For any complaints relating to financial dealings or policies, please contact:

Financial Controller,

In any circumstance where a complaint or issue has not been rectified by any of the above contacts within 4 weeks, or if the above contact is whom the complaint is regarding, please request to speak to our company director:

FAO Darren Thomas – Customer Complaint

Darren Thomas – Director,

Step-by-step complaints procedure:

We pride ourselves on serving our customers to the highest possible standards and that’s not a sentence we write lightly. If you’re experiencing service from us that doesn’t live up to your expectations, we’d like to rectify your situation as quickly as possible and improve our services in the future.

We want to:

- Make it easy for you to tell us what went wrong.

- Give your complaint the attention it deserves.

- Resolve your complaint fairly without delay; and

- Make sure you are satisfied with how your complaint was resolved.

How and where to complain:

In writing – write to us and address your letter as displayed above. Please note that this will be encounter the longest response time.

By Telephone – call us on 01206 699837 during our office hours.

By Email – please use the email address shown above.

How long will it take?

We aim to resolve your complaint straight away, but if we can’t, then we will communicate to you within five business days to tell you:

- Why we have not resolved your complaint.

- Who is dealing with your complaint; and

- When we will contact you again.

We will aim to resolve your complaint quickly, but it may take longer if it is complex.

We will keep you informed on a regular basis but if you need an update, please call us on 01206 699837 and ask to speak to the person handling your complaint.

If we believe the complaint warrants an internal investigation, this will be carried out by the member of staff dealing the complaint. The correct company procedure will be followed, ensuring any appropriate action is taken. This will not affect our response on your complaint.

If we cannot reach agreement with you?

If we can’t agree a solution with you within eight weeks, we will:

Send a letter or email giving our reasons for the delay and an indication of when we expect to provide a final decision.


Issue our final decision letter or email which will explain our final position and the details of the legal ombudsman, should you wish to take the matter further.

The Financial Ombudsman Service:

Our aim is to resolve all complaints internally. However, if after receiving our final decision letter, or if eight weeks have passed, you may have the right to refer your complaint to the Financial Ombudsman Service. The eight weeks start from the date a complaint is received anywhere in our business. Please note: Only complaints relating to the sale of financial services should be referred to Financial Ombudsman.

We will comply with the Ombudsman to the full extent of the investigation.

Telephone number: 03304 401624

Website at

We will keep all information regarding complaints on file in case of requirement by the ombudsman, this data will be treated securely and will confirm to all consumer rights & GDPR.

Should you have any further questions which don’t apply to the above procedure, please contact and we will be more than happy to help.