Whether you're tackling a longer commute or fancy a challenging, multi-day route away from the hustle and bustle of the city, the Touring Hybrid Pro is the Bosch e-bike for the job. The Bosch drive system is a work of art in its own right.

Cube

2019 Cube Touring Hybrid Pro 500 Electric Bike in Blue

£2,399.00
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Hassle Free Returns.

In any circumstance of delivery damage, warranty claim or return, please Email: support@cycle-revolution.net to request the appropriate forms.

GENERAL CONDITIONS

Only the original purchaser has the right to return faulty goods.

Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt. You must include this with any claim. All refunds under this returns policy will be paid within 30 days of us receiving the returned goods. Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the same card used for the original purchase.

For hygiene reasons, we are unable to accept returns of face masks, or cycling underwear whereby the item has been removed from its packaging.

Our returns policy does not affect your statutory rights, full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau.

DAMAGED GOODS UPON DELIVERY/RETURN

If an order(s) is broken or spoiled when it is delivered, please notify us within 48 hours of delivery otherwise the returns policy no longer applies. Within this period, we will also require images of the damage to the packaging and its contents. This will need to be emailed to the relevant store or support@cycle-revolution.net. The customer making a return will be held liable for costs arising from any damage that occurs to the item(s) when returning to any of our stores.

RETURNING AN UNWANTED PURCHASE FOR REFUND OR EXCHANGE IN STORE

If you wish to return or exchange any unwanted item(s) for any reason, you can return the item(s) to the original store it was purchased from within 28 days. Partial returns are possible. Goods must be returned intact, unused, undamaged, clean or not having been fitted to a bike. Items need to be in resalable condition in original packaging including all warranty cards, manuals and accessories.

Refunds cannot necessarily be given if the item or bicycle was ordered specifically from our supplier to fulfil the initial order. In certain circumstances an exchange will be possible.

CANCELLATION OF UNDELIVERED ORDERS

Refunds of deposits cannot be given if the item or bicycle has had to be ordered especially from our supplier. If the item was from stock and has been held on a deposit layaway for more than 28 days, then the deposit cannot be refunded, only exchanged or added to an account credit.

ONLINE SALES

If you wish to cancel or return an order at any time up to 14 days from the date of order, please contact us as soon as possible via email, or phone the branch you purchased from for a copy of our returns form. Partial returns are possible. Goods must be returned intact, unused, undamaged, clean and not having been fitted to a bike. Items need to be in resalable condition in original packaging including all warranty cards, manuals and accessories. This includes any damaged incurred whilst building, packaging or shipping a bike. Please do not directly stick labels or write on the item or the item's original packaging.

Send your goods (unless otherwise stated) securely packaged by a recorded delivery method, including a copy of your receipt and the returns form seent by us, to the store where you purchased the item from.

Please Note: The customer making a return will be held liable for costs arising from any loss or damage that occurs to the item(s) when returning to any of our stores.

It’s the responsibility of the purchaser to arrange and cover the costs of any returns. If you want assistance in returning a bulky item such as a bicycle, fork or turbo trainer, please email the Returns Department on support@cycle-revolution.net to arrange a special courier collection. Depending on the reasons for returning an item a charge may be incurred for this service.

WARRANTY CLAIMS FOR FAULTY GOODS

In any circumstance of a suspected faulty item purchased from ourselves either in store or online, please contacting us as soon as possible in person or via email with details and/or pictures where possible to obtain a warranty returns number.

On receipt of your goods we will carry out a warranty inspection and will contact you within 3 working days of receipt. Terms and conditions of warranties vary depending on the product, so please consult your owners guide of the manufacturer directly for clarification. If your purchase is within the manufacturers warranty period we will repair or replace the item(s) as stated in the manufacturers warranty guidelines. In some cases the manufacturer/ supplier may require to see the item(s) before repair or replacement can take place. In this unavoidable situation, we will inform you and it is likely to increase the turn around time of your claim.

The customer is entitled to a immediate refund if the goods are deemed to be faulty, of unsatisfactory quality or unfit for purpose within 30 days of purchase. Cycle Revolution reserve the right to exchange or repair any faulty goods between 30 days and before 6 months from the original purchase. Should this one and only repair be unsatisfactory then a customer is entitled to a complete refund. After 6 months from purchase, it is the responsibility of the purchaser to prove a fault.

Fair wear and tear or misuse is not considered a fault and Thomas Cycle Revolution would not be liable in these cases.

Labour or transportation costs are not covered by any warranty. As part of our customer service commitment, we are happy to cover the labour of any warranty claim for 6 month, upon bicycles we supplied or repaired.

EXEMPTIONS

Thomas’s Cycle Revolution Ltd reserve the right to decline a refund or an exchange if the condition of the item(s) don’t comply to the terms above and/or the claim is outside the stated time scales.

Sorry, gift certificates and charitable prizes cannot be returned and account credits cannot be refunded.

Thomas Cycle Revolution reserve the right to pass on charges onto the customer for any return of unwanted goods that incurs a cost to process. These include any costs levied by a finance company, courier or CycleScheme provider. We also have the right to charge for any labour or courier costs it may take to process a return should any complications arise due to negligence or accidental damage.

We will try our best to process any return, exchange, refund or warranty claim as efficiently and fairly as possible, complying to the terms above and manufacturers guidelines. We respectfully ask that customers realise that we are only human, and rude or threatening behaviour to any staff member cannot be tolerated.

2019 Cube Touring Hybrid Pro 500 Electric Bike in Blue

Season : 2019

Brand : Cube

Code : 231160darblu

Weight : 23KG

Quiet, unobtrusive and powerful, it works seamlessly with Bosch's clever software to deliver a ride that's so smooth, you'll soon forget that you're riding a pedal assist bike at all. Throw in the integrated luggage rack, the mudguards and lights, inspiring but safe handling and a set of components picked for their reliability, and you've all you need for any riding adventure. From the easily adjustable air sprung Suntour fork for more comfort on rough roads, to the wide-ranging 10 speed Shimano Deore gears and powerful, all-weather hydraulic disc brakes, there's everything here that you need... and nothing that you don't. We even included a suspension seatpost for extra comfort on those long rides at the weekend. Now, where will your next ride take you?

There's some clever technology lurking in the smooth, clean lines of the Touring Hybrid Pro. Our engineering team worked overtime to position the Bosch battery and drive system optimally for each of the three frame designs - Men's, Trapeze and Easy Entry. Using complex hydroforming and gravity casting, they created three frames that combine our Efficient Comfort Geometry with a low centre of gravity for handling that's completely intuitive - lively when you need it, stable the rest of the time.

A light, stiff structure translates into a bike that's as easy to pedal as it is to steer. Smooth welds, the neatly integrated luggage carrier and internal cable routing all complement the svelte appearance, and the added bonus is that gear cables tucked out of harm's way in the frame reduce maintenance and help to keep your gear shifts clean and smooth for longer. As we like to say at CUBE, it's the details that count.

Technical Information

Technical Information

  • BRAKES
    • Brake system
      Shimano BR-MT200, Hydr. Disc Brake (180/160)
  • COMPONENTS
    • Headset
      FSA Orbit 1.5E ZS-R, Top Zero-Stack 1 1/8" (OD 44mm), Bottom Zero-Stack 1 1/2" (OD 56mm)
    • Stem
      CUBE Performance Stem Pro, 31.8mm, EE: Satori Up2 Plus, 31.8mm, Adjustable
    • Handlebar
      CUBE Rise Trail Bar, 700mm
    • Grips
      Natural Fit GRIP Comfort
    • Saddle
      Selle Royal Ariel
    • Seat post
      CUBE Suspension Seatpost, 27.2mm
    • Seat post clamp
      CUBE Varioclose, 31.8mm
    • Front light
      AXA Compactline 20, 6-12V, DC
    • Rear light
      Herrmans H-Trace
    • Kickstand
      CUBEstand Pro, Adjustable
    • Mudguard
      SKS Stingray
    • Bell
      Mini Bell
    • Carrier
      CUBE Integrated Carrier 2.0, ACID RILink Adapter Compatible, SnapIt Compatible and Rail
  • DRIVECHAIN
    • Rear derailleur
      Shimano Deore RD-M6000-DGS, ShadowPlus, 10-Speed
    • Shifters
      Shimano Deore SL-M6000, Rapidfire-Plus
    • Crankset
      FSA CK-602, 38T, 175mm
    • Crankset chainring sizes
      38T
    • Cassette
      Shimano Deore CS-HG500, 11-42T
    • Number of gears
      10
    • Chain
      KMC X10
    • Pedals
      CUBE PP MTB
    • Engine
      Bosch Drive Unit Active Plus (50Nm) Cruise (250Watt)
    • Battery
      Bosch PowerPack 500
    • Charger
      Bosch 2A
    • Display
      Bosch Intuvia
  • FRAMESET
    • Frame
      Aluminium Superlite, Gravity Casting, Efficient Comfort Geometry, Integrated Carrier 2.0
    • Fork
      SR Suntour NCX D LO Air, 63mm, Lockout
  • WHEELS
    • Rims
      CUBE ZX20, 36H, Disc
    • Front hub
      Shimano Deore HB-M6000, QR, Centerlock
    • Rear hub
      Shimano Deore FH-M6000, QR, Centerlock
    • Tires
      Schwalbe Marathon GT Tour, Performance, Dualguard, 47-622
Technical Information
Sizing Information
Professional Opinion
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Pre-Order

With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

You Pre-Order is prioritised (at no additional charge); meaning that, as soon as the product arrives with us, we can wrap it straight back up and get it sent out to you - it often never even hits the stock room shelves!

Pre-Launch

With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery Dates

Estimated Delivery Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery Dates provided on product pages.

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