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Receiving service parts from outside the UK (post-Brexit):

Words by Team Revolution

on 13/01/2021 10:09:20

 

CycleRevolution-Store-Logos
 

As we have now exited the European union, our suppliers are facing difficulties with importing goods both because of delays within the ports and the new protocol in place for imports into the UK.

Our suppliers are trying their best to get items to us as quickly as possible, but there are inevitable delays with service parts seemingly the most affected. These delays include but are not limited to:

  • Bosch eBike parts
  • Giant spare parts
  • All Shimano products
  • Magura parts


These delays may result in a workshop repair or warranty job taking longer than quoted or anticipated. We apologise for any inconvenience caused and are hopeful that these delays will be limited and should be cleared up within weeks.

If you have any questions about your bike which is in one of our workshops or if you have parts on order, please do not hesitate to contact the correct store and they can update you on the situation. We appreciate your patience.

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Thomas's Cycle Revolution Ltd. Registered in England & Wales 06708909
Registered Office 621a Foxhall Road, Ipswich, Suffolk, IP3 8ND - VAT Number 102833506