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Extended Christmas Returns

Words by Team Revolution

on 19/11/2020 12:00:00

Christmas takes organisation, which is why we offer extended returns over the festive period

Extended Christmas Returns Website

When does this apply?

If you order an item for delivery through our website or purchase in-store between 21st November and 23th December you are entitled to return the item (in an unused condition and in the original packaging) 28 days after receiving it, double the 14 days which usually applies. This means you can be prepared for Christmas and be confident that even if you order early, you can return it for an exchange or a refund within 28 days. We are trying to alleviate all possible worry from purchasing a gift for Christmas.

How can I return?


You must first contact us at stating that you wish to return the item. We can then send you a returns form and all of the relevant information including the specific store you must send it to. You must also include the original receipt with your item. The postage back to us will be at your cost and so will the liability of the item. Once we receive the item back, we can then process the exchange or refund. We have the right to refuse a return if it is not in as new resalable condition, so make sure you package it well.


Bring the item back into store in a new and un-used condition with all tags attached as well as your original receipt. We can then carry out the exchange or refund.

Note: Bikes purchased in-store are only available for a 28 day exchange OR account credit and they must be returned un-ridden, un-marked and in a completely new condition (your consumer rights still apply).

All items ordered in specifically for the purchaser are excluded from this promotion.

Please see our full returns policy and instructions HERE.

If you have further questions on our Christmas extended returns and/or our standard returns policy, Contact us HERE

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Thomas's Cycle Revolution Ltd. Registered in England & Wales 06708909
Registered Office 621a Foxhall Road, Ipswich, Suffolk, IP3 8ND - VAT Number 102833506