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Customer Service Support – Full-Time – Permanent – Cycle Revolution Colchester

Words by Team Revolution

on 15/04/2021 13:57:00

Customer Service Support – Full-Time – Permanent – Cycle Revolution Colchester       
£19,692.00 per year.       

This key role exists to provide customer service support to the company, based in our support office in Colchester it ensures customers purchasing goods online receive an exceptional experience from us. You will be the point of contact for all orders that are taken via the company website, so you’ll be responding to emails, telephone queries and even live chat once you feel confident. Our customers deserve the very best in advice and support from us and you will be there for them and us so that we don’t let them down. There will be some computer work so that you can help customers with online orders, take payment and deal with the paperwork needed to secure the sale and arrange for bikes to be collected by the customer or courier company.

You must have bike / brand knowledge, you will need the confidence to put our customers at ease (even when you don’t know the answers straight away). This really is a team role and you’ll be supported – and challenged – by others who have done the job already, so you won’t be dropped in at the deep end. However, someone who learns quickly and has the interest and ability to make this role their own will quickly become an asset for the team. Experience of the cycling industry would be an advantage.

 
This role includes;

  • Assisting customers with website enquiries, responding to emails and telephone queries and live chat in a friendly and professional manner.
  • Advising on best products based on customer requirements, including selling additional items/add-ons as appropriate .
  • Liaise with courier supplier and make appropriate arrangements for despatch to the customer promptly.
  • Arranging bike collection.
  • Ensure goods are despatched accurately in accordance with agreed timescales.

Interested?


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Cycle Revolution ©
Thomas's Cycle Revolution Ltd. Registered in England & Wales 06708909
Registered Office 621a Foxhall Road, Ipswich, Suffolk, IP3 8ND - VAT Number 102833506