Full Job Description

***New Store Opening – Bury St Edmunds Giant ***

Thomas’s Cycle Revolution is growing again and we will have new job opportunities in our brand new Giant store coming soon to Bury St Edmunds! If you’re into bikes and you live nearby, you’ll know about us already. This is a great opportunity to work with other enthusiastic people, in a positive and dynamic working environment where we all love what we do – and do what we love.

Whilst you don’t need to know everything about our products (we’ll train you in all of that), you must have a keen interest in cycling and have some branded bike knowledge – we want you to fill our customers with confidence that you know what you’re talking about, from starting out bikes to the latest new cycling products, you’ll be working on the shop floor, advising customers and guiding them towards whatever will fulfill their cycling needs – and more!

Successful candidates will be rewarded with a competitive commencement salary, bonus, and other benefits such as staff purchase incentives and accredited cycle industry training.

The role entails full responsibility for the smooth operation and profitability of the store and for upholding the company’s reputation. This includes overseeing and dealing with day-to-day decisions, ensuring that the shop is run correctly according to TCR directives and alerting the Director where immediate solutions are not evident, communicating service status reports and store malfunctions to the Director as required.

This role works closely with the workshop manager to assist in workshop control to ensure a fully comprehensive and professional service to the customer.

· Leading the team to hit sales and servicing targets which may include the following; driving sales, serving and maintaining relationships with customers at the sales counter, selling components, dealing with trade-ins, and selling repair work when required.

· Ensure effective systems are in place for all aspects of sales, including ensuring timely replies to customer (and logistics) emails, and ensuring enquires are dealt with quickly and efficiently. This includes creating sales-related valuations, quotations, and estimates and using the courier system for sales-related goods, and adding and updating sales-related products to CitrusLime

· Maintaining the given level of cash box change for the sales till

Customer service

· Ensuring excellent customer service at all times, instilling the need for the highest standards of customer service at all times, and dealing effectively and professionally with any complaints you may receive.

· Serving and maintaining relationships with existing and potential customers, on the shop floor, over the telephone, by email, and in relation to repair/servicing work.

Stock control and product ordering

· Review product categories and set up minimum and maximums for products, prioritising and moving stock to make way for new season stock. This will include ordering and stock maintenance of all ‘sales showroom products’ and cycles when required, range planning, and being aware and increasing knowledge on all new ranges and old stock for returning customers. Maintain built bicycle stock in storage and ensure the PDI list is up to date.

· Take the lead in ensuring the organisation and random stock checks of sales-related products.

· Maintain built bicycle stock in storage and ensure the PDI list is up to date.

Shop floor

· Maintaining shop floor displays, and varying locations following receipt of new stock and ranges. Frequent design evolution, tidiness, stock level maintenance, and pricing of all display stock.

Staff Management and training

· Responsibility and monitoring of fellow sales staff productivity, motivation, and daily roles. This includes assisting with new sales staff assessments and liaising with the HR Manager. Ensure full communication with staff about new products and all staff training is completed along with induction. Setting objectives and delegating fairly between all staff.

Workshop

· Working with the workshop manager, ensure the customers are correctly notified and that given time scales are achieved. Ensure front-of-store staff filter customers’ repairs into the workshop, setting time scales for repairs and estimating costs where required. Ensure effective communication with the workshop and ensure the computer is updated correctly.

If this is the opportunity you’ve been waiting for, get in touch – tell us about your dedication, enthusiasm, and experience in delivering great customer service (ideally in a similar environment).

We believe in cycling and put cycling at the heart of everything we do – come and join us!

Cycle Revolution is an equal opportunities employer committed to providing equal opportunities to all employees to prohibit all forms of discrimination. Together with promoting talent within our organisation recruiting individuals outside of our industry is equally important as we welcome fresh views and ideas. This is done without regard to sex, race, disability, national origin, ethnicity, sexual orientation, age, or marital status. Please only apply if you have the right to work in the UK.

Job Type: Full-time

Salary: £27,600.00 per year

Additional pay:

  • Bonus scheme

Schedule:

  • Day shift

Application question(s):

  • Do you have an interest in bikes? Please explain.

Experience:

  • Management: 1 year (required)

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